PH: 9890 0031

Patient Information

Practice Fees

As at 1st September 2023
Consultation
Item No.
Doctors Fee
Medicare Rebate
Out of Pocket Expense
Short Consultation or Telehealth Appointment
3
$60.00
$18.95
$41.05
Standard Consultation or Telehealth Appointment
23
$90.00
$42.85
$47.15
Long Consultation
36
$135.00
$82.90
$52.10
Prolonged Consultation
44
$170.00
$118.00
$52.00
FotoFinder Private Pensioner/HCC Holders
N/A
$200.00 Bulk Billed
$82.90 Bulk Billed
$117.10 Bulk Billed
Iron Infusion Private Pensioner/HCC Holders
N/A
$220.00 $160.00
$82.90 $82.90
$137.10 $77.10
Important: Telehealth consults are not bulk billed- there will be a private fee. Please call us on 9890 0031 following your consult to settle your account. All Pensioners, Health Care Card Holders and children under 16 will be bulk billed. Comprehensive Health Assessments, Care Plans and Immunisations are bulk billed. Payment All are payable at the time of consultation. All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.

Practice Policies

Cancellation Policy Maximum notice of cancellation helps us to help someone else. If you are unable to attend your appointment, please notify our practice at least two hours prior to your appointment time. Repeat Prescriptions:A telehealth consultation, at least, is required for issuing repeat prescriptions to review effectiveness, side-effects and drug interactions. Results & Reports:It is the policy of this practice that all results and reports are reviewed in a timely manner by the doctor and incorporated into your health records. Your doctor may request that you make a follow-up appointment after you have attended your initial consult. This is important if you have a series of tests to review. You may also be advised of your results by phone with the doctor. You may be requested to make a follow-up appointment at this time. At all times we encourage patients to follow up on their results.
Recalls & Reminders:Blackburn South Medical Centre is committed to preventative care. We may place you on a reminder list for preventive health checks, such as Pap Smears, Diabetes and Heart Disease care, annual ‘Health Assessments’ for the over 75’s and other advisable checks. If you want to opt-out of this service, please let one of our reception team know. SMS Appointment Reminders:As part of our improved service to patients, we are now sending out text message reminders 24 hour before appointments. If you do not wish to receive these reminders, please let one of our staff know. Telephone Messages:All telephone messages will be taken by the receptionist and relayed to the appropriate doctor. Urgent matters will be put through to the doctors at all times. Email correspondence:No consulting or advice services are conducted by email. This must be communicated face to face by our practitioners. Privacy:At Blackburn South Medical Centre we are committed to protecting the confidentiality of our personal information and health records. Please see our Privacy Policy here.This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, the circumstances in which we may share it with third parties. Patient Communications Policy:This general practice is committed to providing our patients with quality health care. As part of our commitment, we have implemented technology solutions to enable communications with our patients via SMS and mobile applications. Please see our Patient Communications Policy here.

Consulting Hours

  • Mondays to Fridays: 9.00 am to 5.00 pm
  • When this clinic is closed:
  • In the case of an emergency, call 000
  • Call My Emergency Doctor on 1800 000 633 (this service is free if you live in the Eastern or North Eastern suburbs of Melbourne)
  • Contact the Locum Service on 13 26 60 (Doctor Doctor Service)
  • Contact Nurse on Call on 1300 606 024
  • The nearest hospitals are Box Hill Hospital (Ph: 1300 342 255), Knox Private Hospital (Ph: 9210 7000) and Monash Hospital (Ph: 9894 6666).

Patient Feedback

This Practice is committed to providing comprehensive general practice care to all individuals and families in this community. All patient consultations and medical records are kept strictly confidential.
If you are unhappy with any aspect of the care you receive from this Practice we would like to know about it. Please feel free to talk to your doctor, or the receptionist about any problems you have with the service we provide. However, if you feel there is a problem you wish to take up externally, you may prefer to contact the Victorian Government centre for handling complaints. This address is:Health Services Commissioner10th Floor, 55 Swanston Street, Melbourne, 3000Phone: 03 9655 5200Freecall: 1800 136 066 Please see our Patient Feedback policy for more information on providing feedback. You may also wish to download our Patient Feedback and Suggestion form. Please see our Complaints Policy for more information on submitting complaints. You may also wish to download our Complaints Form.

New Patients

New patients are welcome at our practice. If it is your first time visiting, please arrive 10 minutes before your appointment to fill out a new patient form. Please bring your Medicare card, Health Care and/or Pension Card. Appointments for new patients are usually 30 minutes. Getting HereOur clinic is located at 164 Middleborough Rd, Blackburn South. There is parking available on site.Bus routes 733 and 735 stop right in front of our practice.

Telehealth Appointments

How does telehealth work?
  • Open the HotDoc app
  • Select your prefered GP
  • Choose your prefered time
  • Make payment online, if required (or put in bulk billing details)
  • Wait for your doctor to call
Why is telehealth important?
  • To ensure you receive the care you require
  • To stay on top of chronic conditions
  • To act early on any symptoms that are of concern
For what type of reason should I book a telehealth appointment with my GP?
  • Initial discussion about a non-urgent issue
  • Getting a referral to see a specialist
  • Repeat prescriptions
  • Following up an ongoing chronic health condition
  • Obtaining a mental health care plan or for mental health support